First off, I'll admit I didn't even buy a box set, so I don't really have a dog in this fight. But since a lot of things have been brought up over the past couple days, I figured I'd offer my two cents on all this for what it's worth.
As big of an ordeal as this whole thing has been, I actually think Dan is a decent guy. From what I've seen of him, he does do a fair amount of respectable things. I remember following through the story of Ricky when the DC3 team helped him and his family out a lot during his time in and out of the hospital. I've noticed enough things about Dan to make me think he's a decent guy. At the end of the day, I don't know very many people involved in this whole thing personally outside the internet, so I've learned a lot throughout this to not really rush to judgment about who we think people are based upon what's said over the internet.
I do feel like the fans who ordered this product have a right to be upset over how long the process took. If I recall, the pre-order for this started around November 2013, and some people have just gotten the set over the past few weeks. That's a year and a half removed from the original order date which I find to be quite daunting. I don't know what all logistics go into putting together a 20 some disc set, and I'm not going to pretend like I do. But I do know the delays went on for a good length of time.
Dan, I would mainly ask that you try to give the fan base the benefit of the doubt on some of the things that have been (and are being) said. If I was sitting at the airport and a flight got delayed, I would probably get on social media and write about how I was ticked off at the flight delay. Doesn't mean it was all the airline's fault, but because I'm upset and they supply the flights, they're the ones who get the brunt of my frustration.
When it comes to music, I'm a fairly simple person. I like to listen to albums and watch the occasional concert DVD. I usually go to a handful of live shows every year. But out of all the fan bases I've seen, the Alter Bridge one is pretty unique. It's full of blue-collar Americans (and insert similar term for you overseas folks) that for whatever reason feel a really strong connection to this band's music. They take pride in every piece of music, merchandise, and memorabilia they own. And given my social status, $250 isn't something you can dish out without giving some thought. A lot of the ones in this fan base are in the same boat as I am. Sure, that number is nothing to a business that makes multi-million dollar transactions, but it's a lot to us.
I'm not a fan of posting off the cuff remarks just for the sake of stirring stuff up. I'm human, so I'm sure if you dig through these 112 pages, you'll find some junk I've said too. But all in all my point is, I don't think either side of this ordeal needs to turn a bad business transaction into personal attacks. I've seen it from the fan base admittedly, but I don't think calling a group of customers "losers" is very professional either.
I've been a member of these boards for about 5 years now, and I wouldn't stick around if the whole fan base spewed crap everywhere. I've seen a few loudmouths come around over the years, but for the most part, everyone here has good intentions. I've met a lot of great people on this site, and they were simply looking for the product that they paid for.
As far as the future goes, I'm not sure what Alter Bridge will continue to do as far as music, live shows, etc. But that isn't my main concern. I just ask that you wouldn't judge the fan base as a whole over this, Dan, because I'm trying to give you the benefit of the doubt and not judge you.